El Hassan Centre for Neglected Tropical Diseases Clinical Trials

(EL Hassan Center)

Continuing Professional Development Department

 

Training Workshop

Communication & Counselling Skills

 

Workshop Overview

Getting ideas across successfully requires an understanding of communication styles and behavioural flexibility. This Effective Communication and Interpersonal Skills training course helps you to improve your communication skills by noticing and responding to the non-verbal, subconscious cues of others. Furthermore, it strengthens your communication across various settings through a broad range of tools and techniques. Eventually, you can express yourself, convey your ideas and develop confidence in social and professional situations. Emphasis is placed on communication in different workplaces; however, the content can be applied to personal and social settings. Throughout the course, different instructional methods will be used to ensure understanding.

 

 

Workshop Facilitators

  • Abdalla O. El Kkhawad
  • Ahmed H. Fahal
  • Kannan O. Ahmed

 

Learning objectives

Build an understanding of your own personality and consider your interactions with other personality types the course main objectives are:

  • Gain new insights into the meaning of your own behaviour.
  • Fine-tune your perceptions of others' unconscious communications.
  • Extend your range of non-verbal responses through body language.
  • Build and maintain rapport with others through matching them in various behaviour including behaviour and language patterns.
  • Observe eye accessing cues and understand their meaning.
  • Deal with conflict within a specific environment and consider cultural and environmental differences.

 

Workshop Program

           

Day 1                           

Session

09:30 - 09:45  

Opening remarks     

09:45 -10:15     

Assumptions and Expectations       

10:15 -11:00    

Demeanor   

11:00 -11:30   

Coffee Break         

11:30 -12:30     

Role play         

Day 2   

Session

09:30-10:15       

Non-verbal communication      

10:15 -11:00 

Body language

11:00-11:30    

Coffee Break         

11:30-12:30

Role play                          

Day 3              

Session

09:30-10:15   

Factors of behavior            

10:15 -11:00    

Empathy

11:00-11:30      

Coffee Break         

11:30-12:30     

Role play                       

Day 4      

Session

             

Counselling 

Day 5           

 

09:30-10:15         

Patients’ communication                   

10:15 -11:00    

Doctors-pharmacist communication safe prescription      

11:00-11:30        

Coffee Break         

11:30-12:30          

Role play                

Day 6      

 

09:30-10:15   

Communication with organization           

10:15 -11:00       

Presentation skills                          

11:00-11:30         

Coffee Break         

11:30-12:30     

Role play                                  

12:30-1:00         

Closing remarks      

                         

Instruction Methods

Different instructional methods will be used and that include presentations, small group teaching, role-play, assessments and others.

 

Who Should Attend

The target attendees are all medical, pharmacists, and clinical research professionals.

 

Workshop Duration

It is a two-week/3 days /week workshop

 

Workshop Coordinator

Dr Kannan O. Ahmed will coordinate the workshop.

 

How will the assessment be done

  • Pre-workshop MCQs to assess the basic knowledge of participants prior to the sessions.
  • Interactive sessions.
  • Post-workshop MCQs to assess the acquired knowledge
  • certificate will be handed after achieving the minimum pass score.
  • Those who fail to achieve this score will be offered a second attempt to take the following workshop's post-workshop assessment.

 

Workshop Evaluation

Oral and written participants and workshop facilitators feedback will be obtained.