Communication & Counselling Skills

El Hassan Centre for Neglected Tropical Diseases Clinical Trials

(EL Hassan Center)

Continuing Professional Development Department

Training Workshop

Communication & Counselling Skills

Workshop Overview

Getting ideas across successfully requires an understanding of communication styles and behavioural flexibility. This Effective Communication and Interpersonal Skills training course helps you to improve your communication skills by noticing and responding to the non-verbal, subconscious cues of others. Furthermore, it strengthens your communication across various settings through a broad range of tools and techniques. Eventually, you can express yourself, convey your ideas and develop confidence in social and professional situations. Emphasis is placed on communication in different workplaces; however, the content can be applied to personal and social settings. Throughout the course, different instructional methods will be used to ensure understanding.

Workshop Facilitators

A group of experts will facilitate the workshop.

Learning objectives

Build an understanding of your own personality and consider your interactions with other personality types the course main objectives are:

  • Gain new insights into the meaning of your own behaviour.
  • Fine-tune your perceptions of others’ unconscious communications.
  • Extend your range of non-verbal responses through body language.
  • Build and maintain rapport with others through matching them in various behaviour including behaviour and language patterns.
  • Observe eye accessing cues and understand their meaning.
  • Deal with conflict within a specific environment and consider cultural and environmental differences.

Workshop Program


Day 1                            Session
09:30 – 09:45 Opening remarks
09:45 -10:15 Assumptions and Expectations
10:15 -11:00 Demeanor
11:00 -11:30 Coffee Break
11:30 -12:30 Role play
Day 2    Session
09:30-10:15 Non-verbal communication
10:15 -11:00 Body language
11:00-11:30 Coffee Break
11:30-12:30 Role play
Day 3               Session
09:30-10:15 Factors of behavior
10:15 -11:00 Empathy
11:00-11:30 Coffee Break
11:30-12:30 Role play
Day 4       Session
Day 5           
09:30-10:15 Patients’ communication
10:15 -11:00 Doctors-pharmacist communication safe prescription
11:00-11:30 Coffee Break
11:30-12:30 Role play
Day 6      
09:30-10:15 Communication with organization
10:15 -11:00 Presentation skills
11:00-11:30 Coffee Break
11:30-12:30 Role play
12:30-1:00 Closing remarks


Instruction Methods

Different instructional methods will be used and that include presentations, small group teaching, role-play, assessments and others.

Who Should Attend

The target attendees are all medical, pharmacists, and clinical research professionals.

Workshop Duration

It is a two-week/3 days /week workshop

Workshop Coordinator

Dr Kannan O. Ahmed will coordinate the workshop.

How will the assessment be done

  • Pre-workshop MCQs to assess the basic knowledge of participants prior to the sessions.
  • Interactive sessions.
  • Post-workshop MCQs to assess the acquired knowledge
  • certificate will be handed after achieving the minimum pass score.
  • Those who fail to achieve this score will be offered a second attempt to take the following workshop’s post-workshop assessment.

Workshop Evaluation

Oral and written participants and workshop facilitators feedback will be obtained.